These general conditions apply, without restriction or reservation, to sales made by Vinusdei S.L. with address at Rúa Soutelo nº 3, 36750 Tomiño, Pontevedra, to customers who purchase the products put up for sale through the website.
The sales held are distance sales regulated by current Spanish legislation on the matter.
These general conditions of sale are accessible at all times from the website and will prevail over any other document with which they contradict, without prejudice to the provisions of current legislation.
The validation of the order by the customer implies the unreserved acceptance of these general conditions of sale. If these general conditions of sale are modified, they will be binding for all purchases made after their publication on the website.
Registration as a client
To place the order, it is necessary for the user, previously or during the order, to register as a customer, for which they will be taken to a page to fill in all the information necessary to open an account if it is the first order. , or to identify yourself if you are already an account holder.
The information necessary to open an account is: name, surname, billing address, telephone number, e-mail address, username, password
All products are new, and are presented in their original packaging or seal.
The color of all products can be viewed on the product image. Due to the display of color on the monitor and depending on its settings, there may be color variations with respect to reality. We will not be able to accept exchanges or returns due to the color not being exactly the same as expected. Returns will only be accepted if a product arrives in poor condition due to factory problems or problems with transportation.
The prices are expressed in EUROS and do not include shipping costs or, where appropriate, cash on delivery, unless expressly indicated otherwise in the specific product. The exposed prices may be reviewed and modified if the conditions require it at any time. Products are available for sale while stocks last.
The products are served according to the rates in force on the website at the time of registering the order. Prices are expressed in euros, taxes included.
Accepted forms of payment
You can pay with your VISA, VISA ELECTRON, Maestro and Master Card.
We guarantee that each of the transactions made is 100% secure. All operations involving the transmission of personal or banking data are carried out using a secure environment (payment gateways).
The store uses a server based on standard security technology SSL (Secure Socket Layer). All the information that you transmit to us travels encrypted through the network. Likewise, the data on your credit card are not registered in any database but go directly to the POS (Bank Point of Sale Terminal).
When paying by card, the following information will always be requested: Cardholder name, card number, expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your card, offering, in this way, more guarantees about the security of the transaction.
Important: If the order, once confirmed and sent, is not accepted by the client, he must bear the costs incurred. You will receive an invoice or proof of purchase by post and/or email. All false orders, or attempted fraud, will be reported to the competent authorities. All information necessary to collaborate with the investigation will be provided.
Shipping methods and delivery times
Shipments and deliveries are made from Monday to Friday, except holidays and/or vacation periods.
The amount of shipping costs is calculated automatically at the time of placing your order, depending on the selected destination and payment method.
To find out exactly what your order will cost, select the products you wish to purchase, go to the shopping cart and choose the payment method and the shipping method. The total amount of your purchase will appear, fully detailed, including shipping costs. At that time you can decide whether or not to continue with the purchase process. To continue with your order you must press "Buy".
Shipping methods depend on the destination as well as the weight of the order. Currently only shipments are made to the Peninsula and the Balearic Islands.
In this case the costs of customs formalities are not included in the shipping cost. IMPORTANT: It is necessary to include the DNI, NIF or NIE number of the person making the order, since it is essential to make the shipment.
Accepted payment methods: credit card.
In this case, the costs of customs procedures and taxes of each country are not included in the shipping cost. IMPORTANT: It is necessary to include the DNI, NIF or NIE number of the person making the order, since it is essential to make the shipment.
The guarantees of the products are those established by the manufacturers. In case of failure, you must contact us through the contact section of our website so that we have proof of the defective product, authorize its return and tell you the steps to follow.
In general, and unless otherwise indicated, the guarantee for the sale of defective products is 2 years, in accordance with the conditions set forth in Royal Legislative Decree 1/2007, which approves the Consolidated Text of the Law for the Defense of Consumers and Users.
In order for such a guarantee to operate, it is necessary that the product presents a defect of origin and that the customer keeps the purchase invoice of the product
Shipments will always be freight prepaid and by agency or certified mail…...
The warranty only covers original defects, in accordance with current legislation.
That is to say, the deterioration of the product due to its habitual use is excluded, as well as the breakage or wear due to improper use, which in any case will be the responsibility of the client.
Product returns and exchanges.
Right of withdrawal
Incorrect product: If the product delivered does not match the one requested in the order, you must notify us immediately. Contact us through the contact section of our website and we will process your incident as soon as possible.
Even so, the Client has the right to rescind/withdraw the contract, without indicating the reasons, within a period of 14 calendar days from receipt (rescission/withdrawal period) provided that they keep their original packaging intact, unused, without scratches or packaging. broken or deteriorated and including all the documentation that accompanies the product as well as its accessories. The withdrawal period expires after 14 calendar days from the date on which the Customer or a third party (other than the carrier and designated by the Customer) receives the merchandise.
To exercise the right of termination/withdrawal, the Client is obliged to notify the company of his decision to terminate the contract through an explicit statement (for example, a letter sent by post, fax or email). In order to respect the termination period, it is sufficient for the Client to send the communication regarding the exercise of the right before the end of the termination period of 14 calendar days.
The reimbursement will be made using the same payment method used by the Client in the initial transaction, unless expressly agreed otherwise; in any case, the Client will not have to bear any costs as a result of said reimbursement. The refund may be suspended until the merchandise is received or until proof is received from the consumer that the merchandise has been reshipped, if it is done earlier. For this reason, the client must carry out a correct packaging that ensures its transport without damage. Once received and verified by our staff that the product is in the same state in which it was sent, the amount of the item will be refunded. If the return of your order is for reasons other than: item defects, incomplete shipment or incorrect shipment, we will not be responsible for the costs of the return.
In any case, the Client will not be able to exercise the right of rescission/withdrawal in the case of sealed merchandise that:
- cannot be returned for reasons of hygiene or related to health protection
- or that have been opened and used after delivery, provided that the reason is not a manufacturing defect.
Returns will not be accepted on the products nor on the products manufactured at the request of the client
To accept the return of a product:
- must be sent in its original packaging;
- must be in perfect condition;
- without having been used;
- and accompanied by all its accessories and documents.
In the event that the client has met all the requirements set forth herein, Vinusdei S.L. undertakes to reimburse the customer for the price of the returned product within thirty (30) days of receipt of the product in question. Reimbursement can be made by credit card deposit or bank check. The customer is informed that the return costs will be at his expense, under the conditions set forth above.
The content of this website is the property of Vinusdei S.L., and is protected by Spanish and international legislation on intellectual property.
Any partial or total reproduction is expressly prohibited and could constitute a civil and criminal offense.
Vinusdei S.L. owner of all intellectual property rights over the studies, designs, models and prototypes made to provide customer service that may appear on the web. The client is prohibited from reproducing and exploiting the aforementioned studies, designs, models and prototypes without prior, express and written authorization from Vinusdei S.L., who may condition said authorization on obtaining an economic consideration.
The client is informed that any controversy or litigation to which this contract may give rise may be resolved in the Spanish Courts and Tribunals corresponding to the consumer's domicile.
The applicable legislation will be that in force in Spain or, failing that, in the European Union.
Personal data protection:
You can contact us from the Contact section